30-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at ViennaVault, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

DELIVERIES

Once your order is shipped, depending on your country or region, estimated delivery time is between 7 to 14 business days. You can choose to ship by DHL EXPRESS to receive your order sooner.

We offer the following delivery estimates, by country, for your reference:

United States: 5 - 14 + Working days

Canada: 7 - 14 + Working days

United Kingdom: 5 - 14+ Working days

Australia: 7 - 14 + Working days

Europe: 5 - 15 + Working days (varies widely by importing country)

Worldwide: 10 - 15 + Working days

If you need more detailed information, please send us an email at Contacts Us and we’ll help you out!

Ask us a question here